The following information outlines how we use and protect any information collected when you use our website. You can be confident that any data collected about you and/ or any transactions made by you, will be processed in accordance with this policy.
Information you Provide
This is data provided by you to us on our site, including data when making purchases, subscribing to our newsletter, reporting a problem, writing a review, sending us correspondence or any details you provide when registering to use our site. This information includes your name (first and last name), address, phone number, e-mail address, financial and credit card information to authorise payment (payment information is not stored), order details and other information that you provide.
Information we Collect
We collect information automatically when you visit our site, this is referred to as "cookies". The information collected allows us to deliver a positive user experience when you browse the site. It also helps identify areas of improvement. We do not collect or store any credit or debit card information. All payment processing is done by our secure payment gateway provider.
While you visit our site, we may automatically collect technical data about your equipment. This will include your IP address, your browser type and your location. We also track how often you visit and use our websites. We collect this personal data by using cookies. We may receive technical data about you if you visit other websites employing our cookies.
Information from third Parties
We may sometimes work with third parties including but not exclusively business partners, payment and delivery services, advertising networks, analytics providers, search engine providers, marketing agencies and credit reference agencies. We may receive information about you from them. We may combine this information with information you give us and information we collect about you.
In some instances, we may obtain lists of potential customers from companies that collate these details and make them commercially available for marketing purposes. We only deal with reputable companies that take privacy as seriously as we do and will only ever use this information in a way which you would expect based on what you were told by the organisation who collected your data. You will always be able to opt out of receiving further marketing from us.
What we do with your Information
We collect information to allow us to obtain a better understanding of your needs and to offer you with a better experience and service. Your information can be used in the following (but not limited to) ways.
To carry out our obligations arising from any contracts entered into between you and us and to provide you with information, products or services that you request from us.
To process purchases, refunds, exchanges and other transactions.
To provide you with information about other goods and services.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service(s).
To analyse for fraud protection and credit risk.
To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
To keep our site safe and secure.
To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
To make suggestions and recommendations to you and other users of our site about goods or services that may be of interest to you.
Social Media platforms
We operate social media platforms. These platforms are, in most cases, operated outside of the EU and do not comply with current Data Privacy Act and subsequent GDPR provision although they may well conform to the U.S Privacy Shield protocol. It is our process and protocol that any personally identifiable data gathered on these platforms is only in response to users interacting out of their own volition with our marketing pages. The contact is deemed as a legitimate business enquiry. The personal contact data is removed from the site once the enquiry is processed or the user has requested to do so.
Our website uses Google Analytics to collect information about how visitors use our website. We anonymize this data at the point of collection and automatically delete user and event data that is older than two years.
Sharing of information
We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested. In order to fulfil your order, process your payment details and to provide you with services, we may share your personal information with our trusted service providers including but not limited to payment gateway provider, delivery partners, analytics & search engine providers and credit reference agencies.
How we store your personal data
Links to other websites
You have the following rights under law in respect of your personal information:
The right to be informed about the collection and use of your personal information;
The right of access to your information to verify the legality of our use of it;
The right to request that inaccurate or incomplete information about you is rectified;
The right to request the deletion or removal of your information where there is no further reason for us to use it (such as you have withdrawn your consent);
The right to restrict the use of your information;
The right to obtain and reuse the information that we have about you for your own purposes;
The right to object to certain uses (such as for marketing purposes); and
The right not to be subject to a decision that has a legal effect on you that has been based on an automated decision.
We reserve the right to make changes to this policy by updating this page. We encourage all users to check this page from time to time to ensure you are happy with any changes.